Frequently asked questions

Open any property page and tap Ask Availability, or send us a message from Plan Your Trip. The message arrives on WhatsApp with the property, your dates and your group size already filled in, so the first reply can be a useful one.

We match the house to the group, not the other way around: number of guests, bedrooms needed, whether you want to walk to Provenza or wake up above the valley, and what the trip is for. We send two or three options with photos and the real trade-offs of each.

Not all of them. The portfolio is curated: we select the houses, we place guests in them ourselves and we take responsibility for how the stay runs. Where a property belongs to a partner owner, the standard and the point of contact are still ours.

By our team, for your specific dates. This website does not show a live calendar, so nothing here is a confirmed booking until we write back to you.

Ask the concierge. Holds depend on the property and the season, and any hold we can offer is confirmed to you in writing with its deadline. Specific terms will be confirmed in your private proposal and service agreement.

Because a real price depends on the date, the size of the group and what the stay includes. We send a written quote with the total, the currency and what it covers, instead of a number that changes once you ask about it.

Payment methods and the payment schedule are confirmed in your quote and in the booking agreement before you commit to anything. We do not take card details or payments through this website.

Yes — airport pickup and drop-off is part of our private transportation service, in SUVs, minibuses or a limo bus depending on the size of the group. Send us the flight and we take it from there.

José María Córdova (MDE) in Rionegro for international flights — roughly 45 to 60 minutes to El Poblado by private car. Olaya Herrera (EOH) is inside the city for domestic and regional flights, ten to fifteen minutes away.

During a confirmed stay, yes — that is what the concierge service is for. Before your trip we reply during working hours, and quickly.

English and Spanish. Guides, drivers and the concierge on your stay are briefed in the language your group prefers.

You choose what you want to do, we schedule it around your stay and coordinate the transport, the guide and the timing. Guatapé, Comuna 13, the historical tour, a coffee farm, ATVs and paintball are the ones we run most; private custom days are built from scratch.

It is usually built as round-trip transport, a bilingual guide, the Piedra del Peñol, lunch, a boat ride, jet ski and time in the town if the schedule allows. What is included on your date is confirmed in the quote before booking.

That is the usual way we work. Send your dates, your group and roughly what the trip is for; you get back a proposed stay, transport and a day-by-day plan you can edit before anything is booked.

Yes. Several houses in the portfolio sleep twenty or more, and group logistics — transport, meals, security, schedules — is a core part of what we coordinate. Tell us the group size first; it changes which properties make sense.

Only where that specific house expressly allows it. Some properties have their own club room or event space and some do not allow events at all. Ask the concierge about the house you're considering before you plan anything — permission is confirmed in writing.

Yes, private security can be arranged as part of the stay, and it is coordinated with the property and the group's schedule. It is quoted per request.

We request reservations, tables and guest-list access at the venues you choose, and we arrange the transport and the ride home. The venue confirms — not us — so nothing is promised until it is confirmed in writing.

A private driver for the whole night instead of street taxis, agreed pick-up points, a discreet security escort if you want one, and a phone that answers at 3 a.m. We do not arrange anything outside the law.

Yes — private chef, premium BBQ, American breakfast, bartender, and massages at the property. IV treatments are available and are administered by medical professionals; we make no medical claims about them.

Licensed providers from our local network, at the property. Tell us what you want and for how many people, and we confirm the provider and the schedule before you arrive.

Both depend on the property and the dates, and both are stated in writing in your quote and booking agreement. We would rather send you the real terms for your stay than publish a general policy that may not apply to it.

Tell us as early as you can. Whether dates can move depends on the property, the season and the providers already booked. Specific terms will be confirmed in your private proposal and service agreement.

Tickets are bought by you directly from the official organizer, and their refund rules are the organizer's, not ours. Luxe Society is not a ticket seller and never resells entries.

For the privacy and security of the properties and the guests staying in them. Every property page shows the general area; the exact address, access details and check-in instructions go to confirmed guests only.

This website stores nothing: the forms build a message on your own device and hand it to WhatsApp. From there, your conversation lives in WhatsApp and in the records we need to organise your stay. We never ask for passports, card numbers or identity documents through the website.

Medellín is a city like any other: the neighbourhoods we host in — El Poblado, Envigado, Las Palmas — are residential and well served, and with a private driver, agreed plans and local advice, most visits are uneventful. We tell guests plainly what to avoid, and we do not arrange anything illegal.

The valley holds spring temperatures all year, so there is no bad month. The calendar decides more than the weather: the Feria de las Flores in August, festivals in October, the Christmas lights in December. Tell us your dates and we tell you what is on.